FAQ

Frequently Asked Questions

If you have any questions, please check the information below.

 

How do I process an exchange/refund?

1. Application Period Exchanges and refunds can be requested within 7 days of receiving the product.
2. 2. Mandatory information for refund/exchange application
4. To apply for a refund or exchange, please submit the following information: Order number Email address used for the order Photos of the product condition Photos showing the expiration date ※ The return/exchange process will proceed only after all the above information is confirmed.
5. 3. Refund/Exchange Application Please apply for a refund/exchange through one of the three convenient channels below: 1:1 chat (bottom right of the Wooltari website) Phone (310-933-8648) Email (help@wooltariusa.com) Refund/Exchange Fee Guide Seller's fault (defective product, wrong delivery, etc.): No cost to customer (refund/free exchange) Consumer's fault (simple change of mind): Room temperature product: 30% restock fee of the product price + shipping fee.